Terms of sale

TERMS AND CONDITION OF SALE

Last updated : 10/18/2025

ARTICLE 1 — GENERAL PROVISIONS

These Terms and Conditions of Sale (“T&Cs”) govern transactions carried out on the Operator’s website, also referred to as the “Site Operator.” These T&Cs are permanently available on the Site for consultation and may be provided to customers by various means upon request.

Acceptance of the T&Cs is mandatory for any order placed. The customer confirms acceptance by ticking a specific checkbox or clicking a dedicated button, thereby confirming that they have read and accepted the T&Cs before finalizing the purchase.

The buyer’s order confirmation signifies agreement to the T&Cs in force on the date of the order. The Operator undertakes to archive and allow reproduction of these T&Cs for future reference.

ARTICLE 2 — PRODUCT DESCRIPTION

The Site offers online sales of the following products: Well-being items, referred to as “Product(s).” These products are available to any user, whether an individual or an entity (hereinafter the “Customer”).

Each Product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer’s website. This description highlights the essential characteristics of the product. Please note that the product images on the Site are not contractual. User manuals, where necessary, are available on the Site or provided upon delivery. All Products sold comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of accessing the Site, including any costs imposed by third parties such as internet service providers, which are borne by the Customer. It is also the Customer’s responsibility to ensure they have the necessary equipment to access the Site and that such equipment is secure and suitable for the intended use. The Customer must ensure that their IT configuration poses no security risks and is capable of browsing the Site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure product availability; however, Products are offered subject to existing stock. If a product ordered by the Customer becomes unavailable after the order despite the Operator’s efforts, the Operator will inform the Customer by email as soon as possible.

The Customer will then have two options:

  • Receive a product of equivalent quality and price to the one initially ordered, or

  • Obtain a refund of the price of the ordered product, issued no later than thirty (30) days after payment.

Apart from the refund of the unavailable product if the Customer chooses that option, the Operator is not required to pay any cancellation compensation.

Unless otherwise stated in these T&Cs and without affecting the statutory right of withdrawal, orders placed by the Customer are considered firm and final.

ARTICLE 4 — PAYMENT TERMS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that payment must be made in consideration for the Product requested.

The Site Operator reserves the right to verify the authenticity of payment prior to shipment by any necessary means.

For transactions, the Site Operator accepts the various payment methods listed on the Site.

ARTICLE 5 — PRICE PAYMENT

Product prices at the time of the order are shown in euros and include all taxes (TTC), excluding shipping and transport fees (unless otherwise indicated).

During a promotion, the Operator guarantees that the promotional price will apply to all orders placed during the advertised promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon order confirmation. Displayed prices take into account any discounts or rebates the Operator may offer. Any additional shipping or transport fees, where applicable, will be added to the Product price and clearly specified before the Customer confirms the order.

The total payable by the Customer, as well as a breakdown of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 — CONTRACT FORMATION

The contract between the Site Operator and the Customer is formed once the Customer submits order confirmation. This confirmation occurs through a “double-click” process: the Customer selects the products, reviews them in the cart, accepts the Terms and Conditions of Sale (T&Cs), and proceeds to payment by entering their banking information.

This “double-click” process constitutes an electronic signature with the same legal value as a handwritten signature, definitively validating the Customer’s order.

The Site Operator undertakes to securely retain order records and invoices as reliable proof of the contract. Unless proven otherwise, these records are recognized as valid evidence of transactions made between the Site Operator and its Customers.

The Customer has the right to cancel the order in writing for reasons such as non-conformity of the product, a significant delivery delay, or an unjustified price increase, and may claim a refund of the deposit with interest. The Site Operator may cancel the order if the Customer refuses delivery or fails to finalize payment upon delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator remains the exclusive owner of Products ordered on the Site until full receipt of payment, including any applicable shipping fees.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the Site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, with deliveries to the same geographic areas.

Delivery means the transfer to the Customer of the physical possession or control of the Product.

Shipping fees are those specified at checkout and are accepted when the order is validated.

In accordance with the delivery deadline indicated on the Site for each Product, the Operator undertakes to deliver Products within a maximum of thirty (30) days after receipt of the order.

Delivery times are stated in business days on the Site at the time of ordering. These lead times include order preparation and shipping, as well as the carrier’s estimated delivery time.

The Operator undertakes to ship Products according to the timeframes announced on each Product page and in the cart, provided the order payment has not been declined.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will email the Customer with the new delivery date.

Products will be delivered to the address provided by the Customer when placing the order. It is therefore the Customer’s responsibility to ensure the address contains no errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, preventing or delaying delivery.

A delivery receipt may be required upon delivery.

At delivery, the Customer must check that the Products delivered match the order and that the package is sealed and undamaged. If not, the Customer must note this on the delivery slip. No claims regarding the quantity or condition of the Product will be accepted if the issue is not recorded on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, they may return it to the Operator. The Customer will have fourteen (14) days from the date of receipt of the order to do so.

In accordance with Article L.221-21 of the French Consumer Code and to exercise this right of withdrawal under the conditions set forth in Articles L.221-18 et seq. of the French Consumer Code, the Customer is invited to complete the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgment of receipt:

First and last name of the consumer
Address
Postal code – City
Recipient: First and last name of the professional seller
Seller’s address
Postal code – City

At … on … (date of the letter)

Dear Sir/Madam,
On … (date shown on the order form), I ordered … (description of the item: e.g., DVD collection, armchair, etc.) which you delivered (or which I received) on … (date).
In accordance with Article L.221-18 of the French Consumer Code, I am exercising my right of withdrawal.
I therefore request that you refund the sum of … euros, paid at the time of my order, as soon as possible and no later than 14 days after receipt of this letter, in accordance with Article L.221-24 of the French Consumer Code.
Please find enclosed (specify the returned item) which I am returning to you.
Sincerely,
Signature

The Operator will acknowledge receipt of the Customer’s withdrawal request by email.

Where applicable, the Customer may exercise the right of withdrawal by notifying the Operator of the following information:

  • Name, geographical address, telephone number, and email address;

  • A clear statement of the decision to withdraw (for example, a letter sent by mail, fax, or email, provided these contact details are available and appear on the standard withdrawal form). The Customer may use the model withdrawal form, but it is not mandatory.

Return shipping costs are borne by the Operator.

The exceptions set out in Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular where the order concerns a contract for:

  • The supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer’s express prior consent and express waiver of the right of withdrawal;

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;

  • The supply of goods made to the consumer’s specifications or clearly personalized;

  • The supply of goods liable to deteriorate or expire rapidly;

  • The supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

  • The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

  • The supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional’s control;

  • Urgent maintenance or repair work carried out at the consumer’s request at their home, limited to spare parts and work strictly necessary to address the emergency;

  • The supply of audio or video recordings or computer software unsealed by the consumer after delivery;

  • The supply of a newspaper, periodical, or magazine, except for subscription contracts;

  • Contracts concluded at a public auction;

  • The provision of accommodation services (other than residential accommodation), goods transport, car rental, catering, or leisure activities to be provided on a specific date or during a specific period;

  • The supply of digital content not provided on a tangible medium, the performance of which began after the consumer’s express prior consent and express waiver of the right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, fit for resale, unused, and accompanied by all accessories where applicable.

In addition to the returned Product, the return package must include a letter specifying the Customer’s full contact details (first name, last name, address), the order number, and the original purchase invoice.

The Operator will refund the Customer the Product amount within fourteen (14) days from receipt of the Product and all elements necessary to process the refund. The refund may be made using the same means of payment used by the Customer. Customers who paid using credits/gift vouchers may be refunded by credit/gift voucher, at the Operator’s discretion.

By accepting these Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal terms.

ARTICLE 10 — CUSTOMER SERVICE

The Customer may contact the Operator’s customer service:

  • By phone at +33 6 40 59 19 91, during the following business days and hours: Monday to Sunday, 24/7.

  • By email at contact.prodalis@gmail.com, indicating their name, phone number, the subject of the request, and the relevant order number.

ARTICLE 11 — INTELLECTUAL PROPERTY AND SITE USE LICENSE

The Operator is the sole owner of all elements present on the Site, including but not limited to all texts, files, images (animated or not), photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, Site structure, and any other intellectual property elements and other data or information (hereinafter the “Elements”), which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Site’s Elements may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any manner, free of charge or for a fee, by a Customer or a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis. The Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, the Operator is not the owner of content posted online by Customers, for which they remain fully responsible and shall hold the Company harmless from any claims in this respect. Customers grant the Operator a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use the intellectual property content they publish on the Site for the entire duration of protection of such content.

The Operator reserves the right to pursue legal action against any person failing to comply with the prohibitions set forth in this article.

ARTICLE 12 — LIABILITY AND STATUTORY CONFORMITY WARRANTY

12.1 Liability

The Operator cannot be held liable for non-performance of the contract due to the Customer, a force majeure event as recognized by competent courts, or the unforeseeable and insurmountable actions of any third party to these T&Cs.

The Operator cannot be held liable for information imported, stored, and/or published on the Site by Customers. The Operator cannot be held liable for any information published by a Customer on the Site and for any direct or indirect damages such use may cause to a third party; the Customer who posted the content remains solely responsible. If the Operator’s liability is sought due to such behavior by one of its Customers, that Customer undertakes to indemnify the Operator for any judgment against it and to reimburse all costs, including attorneys’ fees, incurred in its defense.

The Customer acknowledges that the characteristics and constraints of the internet do not guarantee the security, availability, and integrity of data transmissions online. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or malfunction. In particular, operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to modify content and/or presentation.

The Operator cannot be held liable for any use of the Site and its services by Customers in violation of these Terms and Conditions, or for direct or indirect damages such use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Customer or their behavior toward third parties. If the Operator’s liability is sought due to content posted by a Customer, that Customer undertakes to indemnify the Operator for any judgment against it and to reimburse all costs, including attorneys’ fees, incurred in its defense.

The Customer is solely responsible for all content posted on the Site and expressly declares they hold all rights thereto, guaranteeing to the Operator that they do not post content that infringes third-party rights, including intellectual property, or violates personal rights (including defamation, insults, abuse, etc.), privacy, public order, or morality (including advocacy of crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of violations of applicable laws, morality, or these T&Cs, the Operator may, as of right, exclude Customers who commit such offenses and remove information and links to the offending content. The Operator is deemed a hosting provider with respect to content posted by third parties. As such, the Operator has no general obligation to monitor content transmitted or stored via the Site. If the Operator’s liability is sought due to content posted by a Customer, that Customer undertakes to indemnify the Operator for any judgment against it and to reimburse all costs, including attorneys’ fees, incurred in its defense.

Independently of any additional contractual warranty (commercial warranty) that may be granted, Products benefit from the statutory conformity warranty provided for in Articles L.217-4 et seq. of the French Consumer Code (notably L.217-4 to L.217-14) and the warranty against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

12.2 Statutory conformity warranty

When you act under the statutory conformity warranty (if the product(s) are subject to it):

  • You have a period of two (2) years from delivery of the goods to take action;

  • You may choose repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code;

  • You are exempt from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery (except for second-hand goods).

12.3 Return procedure

Return procedure: After notification, the Customer will receive return instructions, including the address to which the product must be sent. Products must be returned in their original packaging, complete (accessories, manual, etc.), and accompanied, if possible, by a copy of the purchase invoice (which may be sent by email).

Return costs: Except in the case of a defective product or proven non-conformity, return shipping costs are borne by the Customer. If the product is recognized as defective or non-conforming by the Operator, all return costs will be reimbursed to the Customer.

Processing returns: Upon receipt of returned products, the Operator undertakes to promptly examine the products and inform the Customer about the handling of the return. If the return is approved, the Operator will exchange the product or refund the amounts paid, as requested by the Customer, within 30 days. This period may be extended if further investigation is required.

Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse a return if the stated conditions are not met.

12.4 Warranty against hidden defects

You may choose to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the French Civil Code. In that case, you may choose between rescission of the sale or a reduction in the sale price pursuant to Article 1644 of the Civil Code.

Reproduction of Articles L.217-4, L.217-5, L.217-7, L.217-9 and L.217-12 of the French Consumer Code and Articles 1641, 1644, and the first paragraph of 1648 of the French Civil Code as in force on the date of these Terms and Conditions:

Art. L.217—4 of the French Consumer Code: “The seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. They shall also be liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when these have been made their responsibility by the contract or carried out under their responsibility.”

Art. L.217—5 of the French Consumer Code: “The goods conform to the contract:

  1. If they are fit for the purpose usually expected of similar goods and, where applicable:

  2. if they correspond to the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model;

  3. if they present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

  4. Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, made known to the seller and accepted by them.”

Art. L.217—7 of the French Consumer Code: “Defects of conformity that appear within twenty-four months from delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.

For second-hand goods, this period is six months.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.”

Art. L.217—9 of the French Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if that choice entails a manifestly disproportionate cost compared with the other option, taking into account the value of the goods and the significance of the defect. In that case, the seller is required, unless impossible, to proceed according to the option not chosen by the buyer.”

Art. L.217—12 of the French Consumer Code: “The action resulting from a lack of conformity is time-barred two years from delivery of the goods.”

Art. 1641 of the French Civil Code: “The seller is bound by a warranty against hidden defects in the thing sold that render it unfit for the use for which it was intended, or that so diminish that use that the buyer would not have acquired it, or would only have given a lesser price for it, had they known of them.”

Art. 1644 of the French Civil Code: “In the cases provided for by Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned to them, or keeping the thing and having part of the price returned to them.”

Art. 1648, paragraph 1 of the French Civil Code: “The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.”

Please note that seeking an amicable resolution prior to any legal action does not interrupt the time limits for statutory warranties nor the duration of any possible contractual warranty.

ARTICLE 13 — PERSONAL DATA

For more information on the Operator’s use of personal data, please carefully read the Privacy Policy. You may consult this Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERTEXT LINKS

Hypertext links available on the Site may lead to third-party websites not published by the Operator. They are provided solely for the Customer’s convenience to facilitate the use of resources available on the internet. If the Customer uses these links, they will leave the Site and agree to use the third-party sites at their own risk and, where applicable, in accordance with the conditions governing them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or the content applicable to or appearing on such third-party sites.

Consequently, the Operator cannot be held liable in any way due to such hypertext links.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee, or assume responsibility for all or part of the terms of use and/or the content of these third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners linking to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink on the Site that provides access to a third-party site offering content contrary to applicable laws and/or morality.

The Customer may not use and/or insert a hyperlink pointing to the Site without the Operator’s prior written consent on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly refused, the Customer authorizes the Operator to mention the Customer’s first and last name in its communication materials (displaying reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator with respect to their subject matter. If one or more provisions of these Terms and Conditions are declared null and void under a law, regulation, or final decision of a competent court, the remaining provisions shall remain fully valid and enforceable. Furthermore, the fact that one party does not invoke a breach by the other party of any provision of these Terms and Conditions shall not be interpreted as a waiver of the right to invoke such breach in the future.

REVIEW VERIFICATION PROCEDURE

Purpose of verification: The Operator is committed to maintaining the integrity and authenticity of reviews published on its site. This procedure aims to verify the accuracy and relevance of reviews submitted by Customers in order to provide reliable and transparent information to future buyers.

Publication criteria: All reviews submitted by Customers will be evaluated prior to publication. Criteria include the relevance of the comment to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with applicable legal and ethical guidelines.

Verification method:

  • Purchase verification: Only Customers who have made a verified purchase may submit a review. The Operator verifies that each review is associated with an actual purchase on the site.

  • Team moderation: Reviews are moderated by the Operator to ensure that contributions meet the established criteria. The Operator may contact the author of the review to request clarification or additional proof if necessary.

Right of reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. The right of reply is exercised respectfully and constructively.

Refusal and removal of reviews: Reviews that do not meet publication criteria may be refused or removed after publication if new information indicates that a review no longer meets verification standards.

Transparency: The Operator is committed to transparency by displaying all reviews—whether positive or negative—provided they meet publication criteria.

This procedure protects both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Customer may subscribe to Bloctel services in order not to be solicited by the Operator once the sales contract is completed (order received). To do so, the Customer must visit: https://www.bloctel.gouv.fr/

MODIFICATIONS TO THE TERMS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available thereon and/or to temporarily or permanently cease operating all or part of the Site.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Site on the internet as well as these Terms and Conditions. The Customer is therefore required to refer to these Terms and Conditions before any use of the Site.

The Customer acknowledges that the Operator cannot be held liable in any way to the Customer or any third party for such modifications, suspensions, or cessations.

The Operator advises the Customer to save and/or print these Terms and Conditions for safe and durable retention and to be able to refer to them at any time during the performance of the contract if necessary.

COMPLAINTS — MEDIATION

In the event of a dispute, you must first contact the company’s customer service at the following details: contact.relasana@gmail.com 0640591991.

If your complaint to customer service fails or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the purchase order or these T&Cs with the Operator to the following mediator:

CM2C.

The mediator will independently and impartially attempt to bring the parties together to reach an amicable solution. The parties remain free to accept or refuse mediation and, if mediation is pursued, to accept or refuse the solution proposed by the mediator.

The Customer is also informed that they may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These Terms and Conditions are governed by, interpreted, and enforced in accordance with French law.

CUSTOMER'S ACCEPTANCE OF THE TERMS AND CONDITIONS

The Customer acknowledges having read these Terms and Conditions carefully.

By registering on the Site, the Customer confirms having read and accepted the Terms and Conditions, thereby becoming contractually bound by their terms.

The Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which may be provided to the Customer upon request. It is therefore specified that any modification of the Terms and Conditions made by the Operator will not apply to any prior order, unless expressly agreed by the Customer for a given order.