Refund policy

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, they may return it to the Operator. The Customer will have thirty (30) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under the conditions set forth in Articles L.221-18 and following of the Consumer Code, the Customer is invited to complete the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgment of receipt:

First and last name of the consumer
Address
Postal code – City
Recipient: First and last name of the professional seller
Seller’s address
Postal code – City

At … on … (date of the letter)

Dear Sir/Madam,
On … (date shown on the order form), I ordered … (description of the item: e.g. DVD collection, chair, etc.) which you delivered (or which I received) on … (date).
In accordance with Article L.221-18 of the French Consumer Code, I am exercising my right of withdrawal.
I therefore request that you refund the sum of … euros, paid at the time of my order, as soon as possible and no later than 14 days after receipt of this letter, in accordance with Article L.221-24 of the French Consumer Code.
Please find enclosed (specify the returned item) which I am returning to you.
Sincerely,
Signature

The Operator will send an acknowledgment of receipt of the Customer’s withdrawal request by email.

The Customer may also exercise their right of withdrawal by providing the following information to the Operator:

  • Name, geographical address, telephone number, and email address;

  • A clear statement of their decision to withdraw (for example, a letter sent by mail, fax, or email, provided these contact details are available and appear on the withdrawal form). The Customer may use the standard withdrawal form, but it is not mandatory.

Return shipping costs are covered by the Operator.

The exceptions provided for in Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order involves a contract for:

  • Services fully performed before the end of the withdrawal period and whose execution began after the consumer’s express prior consent and waiver of the right of withdrawal;

  • Goods or services whose price depends on financial market fluctuations beyond the professional’s control and likely to occur during the withdrawal period;

  • Goods made to the consumer’s specifications or clearly personalized;

  • Goods liable to deteriorate or expire rapidly;

  • Goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;

  • Goods that, after delivery, have been inseparably mixed with other items;

  • Alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose agreed value depends on market fluctuations beyond the professional’s control;

  • Urgent maintenance or repair work carried out at the consumer’s request at their home, limited to spare parts and work strictly necessary to address the emergency;

  • Audio or video recordings or computer software unsealed by the consumer after delivery;

  • Newspapers, periodicals, or magazines, except for subscription contracts to such publications;

  • Contracts concluded at a public auction;

  • Accommodation services (other than residential accommodation), goods transport, car rental, catering, or leisure activities to be provided on a specific date or during a specific period;

  • Digital content not supplied on a physical medium whose execution began after the consumer’s express prior consent and waiver of the right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and accompanied by all accessories if applicable.

In addition to the returned Product, the return package must include a letter specifying the Customer’s full contact details (name, surname, address), the order number, and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from receipt of the Product and all the elements necessary to process the refund. The refund may be made using the same payment method used by the Customer. In this regard, Customers who paid using credit or gift vouchers may be refunded in the same form, at the Operator’s discretion.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal terms.